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We're here to help! Look through our Frequently Asked Questions below.
Didn't find an answer? Call Customer Care Monday - Friday, 8am-5pm (Central Time).
- Customer Care
- 1.877.763.7678
FAQs
General Product Inquiries
- Where are the recommended application sites?
- The recommended application sites are illustrated below:
- Who can use an i-port Advance™?
- The i-port Advance™ is suitable for both adults and children requiring daily subcutaneous injections. Check with your healthcare professional to see if the the i-port Advance™ is right for you.
- How long can I wear an i-port Advance™?
- The i-port Advance™ is a single use device. Remove and properly dispose of the used device every 72 hours and replace with a new device on a different location of the body as needed.
- Can I shower, bathe or swim while wearing an i-port Advance™?
- Yes, the i-port Advance™ is intended for use during normal daily activities, including showering, bathing or swimming.
- What is the size of an i-port Advance™?
- The i-port Advance™ is 1½ inches (38mm) in diameter and rises only 1/3 inch (8.5mm) above the skin.
- What is the cannula?
- The cannula is the small soft, flexible tube used to deliver the medication into the subcutaneous tissue.
- Does the i-port Advance™ come in multiple cannula lengths?
- Yes, the soft, flexible cannula of the i-port Advance™ is available in 6mm and 9mm lengths. Talk to your healthcare professional about which cannula length is right for you.
- How much dead space (residual space) exists inside an i-port Advance™?
- The i-port Advance™ contains less than 0.0026 mL of dead space (residual space), equivalent to 0.26 IU.
- What needle length can I use with the i-port Advance™?
- The maximum needle length for use with the i-port Advance™ is 5/16 inch (8mm). Do not attempt to use a 1/2 inch or 12mm injection needle with the i-port Advance™. Doing so may damage the device causing unnecessary punctures of the skin, or tearing and puncturing of the soft cannula which may result in unpredictable medication delivery. Do not use a needle shorter than 3/16 inch or 5mm when injecting in to the i-port Advance™.
- What size needle can I use with an i-port Advance™?
- The thickest needle size for use with either the i-port Advance™ is a 28 gauge needle.
- Can I reuse an i-port Advance™?
- Do not attempt to reuse an i-port Advance™ after the 72 hour wear period has elapsed. Do not attempt to reuse an i-port Advance™ after it has been removed or dislodged.
- What discomfort can I expect when applying the device?
- The discomfort associated with applying the i-port Advance™ is comparable to the discomfort associated with receiving an injection. Immediately after applying the device, you may feel the adhesive or cannula; however this feeling typically subsides quickly.
If discomfort remains for an extended period of time, remove the i-port Advance™ and replace with a new device. Should suggested actions not provide a resolution, contact your physician or healthcare professional. - Is the i-port Advance™ widely available?
- The i-port Advance™ is available in Canada. You can contact Customer Care at 877-763-7678 for more information regarding product availability in your area.
- What medications can you use with an i-port Advance™?
- We always advise our patients to speak with their healthcare provider and refer to the appropriate drug manufacturer's label prior to injecting any medication into the i-port Advance™.
- Can you mix multiple insulins through a single i-port Advance™?
- Our recommendation is to speak to your healthcare provider and refer to the drug manufacturer’s label regarding mixing of insulins through a single i-port Advance™.
i-port Advance™ Specific Inquiries
- How do I apply the i-port Advance™?
- Applying the i-port Advance™ is simple and requires minimal training. Instructions can be found in the i-port Advance™ User Guide.
If applying the i-port Advance™ for the first time, perform the application in the presence of a healthcare professional. - How do I use the i-port Advance™?
- Using the i-port Advance™ is simple and requires minimal training. Instructions can be found in the i-port Advance™ User Guide.
- How is the i-port Advance™ packaged?
- The i-port Advance™ comes packaged in a box of 10 individually wrapped insertion devices, or roughly a one month supply.
Warning & Precaution Inquiries
- What is the potential for infection, irritation or inflammation?
- Infection, irritation or inflammation from using the i-port Advance™ is rare, however the potential exists. Typically, these occurrences may result from inadequate cleansing of the skin surface before application, improper application to the body, and/or improper maintenance of the insertion site.
- What should I do if the insertion site becomes infected, irritated or inflamed?
- If the application site becomes irritated or inflamed, remove and discard the device and apply a new device to a different location on the body at least 3 inches (76mm) from the original site. If infection, irritation or inflammation persists or worsens, discontinue use and contact your healthcare professional.
- What should I do if the adhesive becomes loose or the cannula becomes dislodged?
- Remove and discard the device and apply a new device to a different location on the body.
Insulin Specific Inquiries
- How often should I test my blood sugar while using an i-port Advance™?
- Test blood sugar per your healthcare professional's instructions to ensure that insulin dose and absorption at the delivery site are appropriate.
- What should I do if my blood sugar remains unexplainably high after injecting my insulin through an i-port Advance™?
- In the case of unexplainably high blood sugar, remove and discard the i-port Advance™ and apply new device to a different location on the body since the cannula could be dislodged, crimped (bent) or partially clogged. Should suggested actions not provide a resolution to the problem or should your blood glucose remain high, contact your physician or healthcare provider.
- Can I apply and use a new i-port Advance™ just prior to bedtime?
- Avoid applying and using a new device just prior to bedtime, unless blood sugar can be checked 2 to 4 hours after injection.
- Can I use an insulin pen with the i-port Advance™?
- Yes, insulin pens may be used with the i-port Advance™ as long as the needle length does not exceed 5/16 inch (8mm) or is shorter than 3/16 inch (5mm).